Refund policy
Return & Refund Policy
At PV Living Solutions, we want you to be satisfied with your purchase. Please review your order and items carefully upon delivery.
Damaged, Defective, Incorrect, or Missing Items
If your item arrives damaged, defective, incorrect, or with missing parts, please contact us within 7 days of delivery.
To help us evaluate and resolve the issue, we may request your order information and clear photos or videos showing the product, packaging, damage, defect, incorrect item, or missing parts.
Once the issue has been reviewed, PV Living Solutions will determine the appropriate resolution based on the circumstances. This may include replacement parts, an exchange or replacement product, or a refund when appropriate.
If the issue resulted from an error by PV Living Solutions or eligible shipping damage, we will provide instructions for the next steps.
Change-of-Mind Returns
We generally do not accept returns or provide refunds for change of mind, buyer’s remorse, ordering the wrong size or color, or simply deciding that the item is no longer wanted.
Please review product descriptions, dimensions, specifications, colors, and other product information carefully before placing your order.
Return Authorization
Do not send or return an item without contacting PV Living Solutions first. Returns sent without prior authorization may not be accepted.
If a return is approved, we will provide instructions regarding how and where the item should be returned.
Condition of Returned Items
When a return is authorized, the item should be returned in the condition requested in the return instructions and should include the applicable parts, accessories, manuals, and packaging when available.
Damage caused by misuse, improper assembly, modification, normal wear and tear, or failure to follow the manufacturer’s instructions is not considered a product defect.
Refunds
If a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Contact Us
For questions or to report a problem with an order, please contact PV Living Solutions using the contact information provided on our website.
This policy does not limit any rights or remedies available to consumers under applicable law.